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FREE UK delivery on orders over £150 FREE UK delivery on orders over £150

Delivery information

 

As we approach the holiday season shipping times take longer with postal services overloaded, we anticipate this year there will be longer waits than we have seen in the past.

To help us guarantee your order will arrive before Christmas please follow our date guide. Orders placed after these dates are not guaranteed delivery pre Christmas day. Please be aware these dates may change if we see delays occurring earlier than expected.

UK

DPD - 19th December

EU

EU Standard Post - 1st December  

EU DHL Express - 18th December

Rest of the World:

Standard Post - 24th November

DHL Express - 14th December

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United Kingdom

UK - £6 | 1- 3 days Fully tracked | Free shipping on orders over £150. 

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Europe

EU Standard Post - 3rd December guaranteed pre Christmas delivery 

EU DHL Express - 19th December

All EU order sent delivery duty paid by Camomile london, no extra charges after checkout.

Standard track post €11 | Free standard track post shipping on orders over €250 | 5 - 8 days from date of despatch
DHL Express tracked delivery - €19 | 1- 3 days from date of despatch

Orders destined for the European Union are dispatched on a DDP (delivery duty paid) basis, which means you won’t need to pay additional charges at the checkout or point of delivery as all relevant taxes and duty are included in the final price. Your order will be fulfilled by our international cross boarder partner Global-e . 

Where do we ship in the EU? | Austria | Belgium | Bulgaria | Croatia | Republic of Cyprus | Czech Republic | Denmark | Estonia | Finland | France | Germany | Greece| Hungary | Ireland | Italy | Latvia | 
Lithuania | Luxembourg | Malta | Netherlands | Poland | Portugal | Romania | Slovakia | Slovenia | Spain | Sweden

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Rest of the World:

If you select a shipping destination outside of the UK, then your order will be fulfilled by our international cross boarder partner Global-e . In all other markets the prices will not account for tax and duties on orders over your countries customs threshold; these will be communicated at checkout and you will have the option to either pay the additional charges when placing the order, or at point of delivery.

Canada - Standard track post C$15 | DHL Express tracked delivery C$22.

USA - Standard track post $15 | DHL Express tracked delivery $22. Free delivery on order over $300

South Korea - Standard track post 20,000 KRW - Free standard track post on orders over 360,000 KRW / DHL Express track delivery 33,000 KRW 

Rest of the World - For the following markets the shipping price will be calculated at checkout. Where possible we will provide the choice of Standard track post or DHL Express service £25.

Where do we ship to Internationally? - Argentina | Australia | Brazil | Bosnia and Herzegovina | Chile | China, Costa Rica | Hong Kong | Iceland | Indonesia | 
Israel | Japan | Kuwait | Lebanon | Macau | Malaysia | Maldives | Mexico | 
Monaco | New Zealand | Norway | Philippines | Qatar | Russia | Saudi Arabia | 
Singapore | South Africa | South Korea Switzerland | Taiwan | Thailand | Turkey | 
UAE | USA | Vietnam.

 

Who are Global-e?

Global-e are our cross boarder partners and facilitate the sale of camomile.london products to direct customers outside of the UK.

It is Global-e that receives the orders placed outside of the United Kingdom and processes the payments making them the exporter of record. The orders are then packed by our Camomile team  and dispatches via Global-e approved carriers. All orders outside of the UK are subject to Global-e’s General Terms and Conditions of Sale.

Global-e will be responsible for the following activities: Displaying the prices in the Customer’s local currency; Selling products marketed by Camomile.london via websites: www.camomile.london

The Customer may also obtain additional information concerning the above-mentioned activities at the following address: service@Global-e.com.

How quickly will my order be shipped?

Our dedicated warehouse team aim to dispatch your orders within 2 working days. Orders are dispatched Monday to Friday, excluding Public Holidays.

How can i track my order?

If your shipping address is within the UK then you will be able to track your order via the DPD tracking number provide on the shipping confirmation email.

For international orders please follow the link to the Global E order tracking portal

Can i amend or cancel my order? 

Unfortunately it is not always possible to amend an order once it has been placed. If you wish to cancel or amend your order please contact customerservices@camomile.uk.com with in one hour of placing the order. If the team have not dispatched the order we will endeavour to make the requested changes.

For orders placed via our cross-boarder partners Globel-e we are unable to make amendments. The order will be canceled and we will ask that you place a new order.

If your order has already been dispatched then we will be unable to cancel or make any amendments and we request that you follow the return instructions on our Returns page

Returns & Exchanges

Please see our returns section for more information.