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Returns & Exchange

Important Christmas period returns information: 
 
Please be aware our warehouse will be closed from the 21st of December 2023 until the 3rd of January 2024 and can not accept any return deliveries during this time. 
For orders placed in December we ask that you contact us with in 7 days of your orders arrival to request a return authorisation number. To avoid your item failing to deliver we would advise arranging for the return in the 1st week of January.
The returns period has been extended to the 12th of January. Any items that arrive after this date will not be processed.

How can I return a product ordered on Camomile.london?

We hope that you love your order as much as we do but if something is not right you can return/exchange an item purchased from Camomile.london. Please contact customer services with in 14 calendar days of date item was received by customer. Once a returns authorisation number has been issued you have a further 10days to return the items into our warehouse.

All Products come with a label attached. Do not remove the label or any other relevant labels from the purchased products should you wish to return the purchased product. Should you decide to exercise your right to return purchased products, Camomile.london will not accept returned products that are returned to us without the relevant labels or that may have been altered from their original status worn or damaged. If an order is returned and is in need of reprocessing there will be an additional handling charge held back from the refund.

Can i exchange a product?

Unfortunately we can not offer an exchange service. If you wish to exchange a product the best way to proceed is to create a return and place a new order online for the alternative product.

Returns charges are to be paid by the customer. If an order is returned in full the refund will be issued minus original delivery charges and handling charge. 

Any returns sent without an authorisation number or outside of the 14 calendar day period will not be accepted. 

 

Returns authorisation number 

If you wish to return an item simply email customerservices@camomile.uk.com to request a Returns Authorisation Number. Please enclose this number with your items to be returned and send to:


Web Returns to: 

Camomile London 
10 Mundells Court
Mundells,
Welwyn Garden City,
Hertfordshire
AL7 1EN, UK

Please click for Returns form , please include this in your parcel with Authorisation number.


UK Returns 
When returning an item you should retain proof of posting from your shipper as we will not be responsible for any items that fail to reach us.
Because of increased volume during sale please allow 7-10 days for your return to be processed once it is received into our warehouse.
Should you wish to return your order in full Camomile will charge the standard courier shipping cost. Please visit our Delivery page for all shipping rates. 


International Returns 
Customers residing outside of the UK will be responsible for all costs associated with returning their order. 
Please note: We can't be held responsible for overseas items that fail to reach their destination; therefore overseas customers may wish to send their parcel via a registered trackable service. 

Parcels sent outside of the Uk need to travel with a customs declaration form please ensure that the parcel is declared as returns of goods to avoid incorrect tax/duties being applied to the parcel. Failure to do so may result in charges which will be deducted from the refundable amount.

 

If you need any further information, you can contact us by e-mail on customerservices@camomile.uk.com or by phone @ +44 (0) 1707 517 057, Monday to Friday (except bank holidays), between 10.00 am and 5.00 pm (UK time).