Returns & Exchange

Each Camomile.london order is processed with special care and attention. With our no fuss exchange and return service, Camomile.london is your ideal website for purchasing goods for yourself or to sent a gifts to a loved one.

You can return part or all products ordered on Camomile.london website within 14 (fourteen) calendar days following the delivery date in their original packaging and with a copy of the invoice. Returns charges are to be paid by the customer. All refunds will be issued minus original delivery charges. 

Should you wish to return your order in full Camomile will charge the standard courier shipping cost. Please visit our Delivery page for all shipping rates. 

How can I return or exchange a product ordered on Camomile.london?

You can return/exchange an item purchased from Camomile.london up to 14 (fourteen) days after the delivery date. The item must be in its original packaging and with its receipt; the return is at your expense.
All Products come with a label attached. Do not remove the label or any other relevant labels from the purchased products should you wish to return the purchased product. Should you decide to exercise your right to return purchased products, Camomile.london will not accept returned products that are returned to us without the relevant labels or that may have been altered from their original status worn or damaged.

If you wish to return/exchange an item simply e-mail customerservices@camomile.uk.com to request a Returns Authorisation Number. Please enclose this number with your items to be returned and send to:

Web Returns to: Camomile London ltd, Unit E2 David House, Queen's Road, Barnet, EN5 4DJ, UK

We are not responsible for return postage costs other than for incorrect or faulty items. 
The goods must be returned within 14 (fourteen) calendar days from receiving.
Once the goods have been received you will receive a confirmation email. Your exchange/refund will be then be processed.

UK Returns 
When returning an item you should retain proof of posting from your shipper as we will not be responsible for any items that fail to reach us.

Because of increased volume during sale please allow 7-10 days for your return to be processed once it is received into our warehouse.

International Returns
Customers residing outside of the UK will be responsible for all costs associated with returning their order.
Please note: We can't be held responsible for overseas items that fail to reach their destination; therefore overseas customers may wish to send their parcel via a registered trackable service.

If you need any further information, you can contact us by e-mail on customerservices@camomile.uk.com or by phone @ +44 (0) 1707 517 057, Monday to Friday (except bank holidays), between 10.00 am and 5.00 pm (UK time).