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FAQs

Is Camomile.london a secured website?

Yes. All the information transmitted is secured using the official Internet protocols. Camomile.london does not store Credit / Debit card information, they are saved on our financial provider's secured server - security certificate 256-Bit SSL same encryption used by Bank's.

What is your confidentiality policy?

You can use Camomile.london site without giving out any personal information. However, when you create an account on Camomile.london, we will collect the necessary information relative to the invoicing and shipping of your order, furthermore you may access the Site solely for your own personal use. You must not use any content of the Site for any commercial or illegal purpose.

Camomile.london website will only share your personal information when it is necessary for the processing of your order: bank, courier partner etc. Camomile.london will use this information when it is necessary to identify you and will only communicate your information when it is legally necessary to do so, following a complaint for example.

Where does Camomile.london deliver?

Camomile.london can delivers all over the world. We are able to ship to many countries on a DDU basis (Delivery Duty Unpaid). This means the recipient will be liable for any local sales taxes or import duties on orders placed outside of the EU.

Does Camomile.london charge for delivery?
Delivery it is FREE on orders of £100.00 or more in the UK. For the rest of Europe delivery it is FREE on orders of £150.00 or more including taxes.. For Switzerland and Norway delivery it is FREE on orders of £150.00 or more excluding taxes. For the rest of the world we have a standard fee*. 
All shipping costs are subject to terms and conditions. Any orders of 11 kilo weight (box measure weight) is subject to additional fees.
 

WILL IT COST ME TO RETURN AN ITEM?

We are not responsible for return postage costs other than for incorrect order processing or faulty items. Faulty items can be returned free of charge by contacting our customer service team.

How can I contact Customer services?

You can contact our customer service at customerservice@camomile.uk.com By phone in the UK at +44 (0) 1707 517 057 Monday to Friday (except bank UK holidays), between 10.00 am and 6.00 pm (UK time).

Do you have a gift service?

Camomile.london is the perfect place to buy someone a present. It is very easy to do, just enter the person's address as the delivery address. If you wish, you can add a personalised message, which will be attached to the package, carefully processed with our usual high standard.