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SHIPPING UPDATE EU CUSTOMERS: Please beware that you will be charged custom duty & Tax by your government to import goods from the UK | Visit our EU Import & Tax guide. AVIS CLIENT UE: les commandes sont expédiées DDU (droits de livraison et TVA non payés) | Lisez notre page de mise à jour de l'UE pour plus d'informations. SHIPPING UPDATE EU CUSTOMERS: As a result of the new trading agreement between the UK and EU please beware that you will be charged custom duty by your government to import goods from the UK into Europe | Read our EU update page for further information. AVIS CLIENT UE: les commandes sont expédiées DDU (droits de livraison non payés). Nous ne facturons pas la TVA. Le taxes locales et de droits d'importation applicables, vous devrez les payer lors de la livraison. Camomile london n'est pas responsable de ces frais.

Shipping and Delivery

Due to COVID 19 pandemic you may experience a delay with delivery. Our shipping partners, DHL & FedEx are working tirelessly to ensure minimal disruption is felt during this time however, if you are in a locked down area some delays may occur.

We provide the following courier delivery service, track and sign:


 UK - £6 | 1- 3 days (next day delivery from despatch) | Free shipping on orders £150 and over.

 Europe zone A - £15 | 4 - 8 business days
 Europe zone B - £20 | 4 - 8 business days

Shipping to Spain & Portugal is currently suspended. 


 USA - £20 | 2 - 4 business days Free shipping on orders £220 and over.


 Rest of world* - £35 | 4 - 6 business days

* All shipping costs are subject to terms and conditions. The above prices are based on no voluminous items. Camomile London reserves the right to apply additional shipping fees to any orders over 10 kilos (box volume measure). Orders will not be dispatched without the customer’s consent and payment for the additional shipping fees.

** There are a small portion of International destinations that have a higher shipping rate than stated above this will be shown at checkout.

If there is an issue with your online order, please email us at customerservices@camomile.uk.com our customer service department will be happy to assist you. 

Europe - Delivery up-date

EU Customers - Please note that now the UK is no longer part of the EU, you will be liable for any import duty, local taxes and clearing costs that are applied by customs or other authorities in your country of receipt. 

Click here to read more on Import taxes and duties between UK and EU.

We are still delivering but our services to Europe have changed from 'DDP delivery duty paid' to DDU delivery duty unpaid

Delivery by DHL or FedEx with online tracking, these services require a signature on delivery, please always nominate a delivery address where someone is available to sign for the parcel. There is a €13 to €15 customs clearing charge applied to every parcel, this cost is not applied at checkout and is payable to Fedex or DHL by the receiving customer.

 

International

Camomile London delivers all over the world with few exceptions. We ship to many countries on a DDU Delivery Duty Unpaid. This means the recipient will be liable for any local sales taxes or import duties on orders placed outside of the UK.

Camomile cannot accept any liability for any delivery instructions which you give to the delivery company. If, for example, you ask the delivery company to leave your order in a different location to the one given at the time of your order (e.g., in a shed or garage, or with a neighbour), we cannot accept responsibility if you fail to receive the order.